Terms & Conditions
These Terms & Conditions govern your access to and use of Shadakala’s website, mobile application, and services. By placing an order or using our platform, you agree to these terms. Please review them carefully before proceeding.
Eligibility & Account
You must be at least 18 years old or using the platform under the supervision of a parent or legal guardian. You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.
Orders & Acceptance
All orders are subject to acceptance and availability. Order confirmation emails acknowledge receipt but do not guarantee fulfillment until dispatched. We reserve the right to refuse or cancel orders due to stock issues, pricing or promotion errors, or suspected fraudulent activity.
Pricing & Payment
Prices are displayed in local currency and include applicable taxes unless stated otherwise. Payment must be completed through the approved methods shown at checkout. Discounts, coupons, and loyalty offers are subject to their stated validity and may not be combined unless explicitly allowed.
Shipping & Delivery
Delivery timelines provided at checkout are estimates. Delays may occur due to logistics, weather, or other factors beyond our control. Risk of loss passes to you upon delivery to the address provided. Please ensure your shipping details are accurate to avoid delays or failed deliveries.
Returns & Exchanges
We offer returns or exchanges for eligible items within the timeframe stated on the product or checkout page. Items must be unworn, unwashed, undamaged, and returned with tags and original packaging. Certain items (e.g., intimate wear, final sale items, customized orders) may be non-returnable. Approved refunds are processed to the original payment method.
Product Information
We strive for accuracy in product descriptions, images, sizing, and availability. Minor color or texture variations may occur due to lighting or screen differences. If a product is materially misrepresented, you may request a return in line with our returns policy.
Intellectual Property
All content on the platform—including designs, graphics, logos, text, and images—is owned by or licensed to Shadakala and protected by applicable laws. You may not reproduce, distribute, or create derivative works without our written consent.
Prohibited Use
You agree not to misuse the platform, interfere with its operation, attempt unauthorized access, or engage in fraudulent, abusive, or unlawful activity. Violations may lead to account suspension and legal action where applicable.
Limitation of Liability
To the fullest extent permitted by law, Shadakala is not liable for indirect, incidental, or consequential damages arising from your use of the platform or products. Our total liability for any claim will not exceed the amount you paid for the relevant order.
Changes to Terms
We may update these Terms & Conditions periodically. Changes take effect upon posting to this page. Continued use of Shadakala after updates constitutes acceptance of the revised terms.
Contact
For questions about these terms, please contact Shadakala support through the channels listed on our Contact page.