Privacy Policy
This Privacy Policy explains how Shadakala collects, uses, and safeguards your information when you interact with our website, app, and services. By using Shadakala, you consent to the practices described here.
Information We Collect
We may collect information you provide directly (such as name, phone number, email, addresses, payment details), data from your orders and support interactions, and technical data (device, browser, IP, usage patterns, cookies). We only collect what is needed to provide and improve our services.
How We Use Information
We use information to process orders, deliver products, provide support, personalize your experience, send transactional communications, prevent fraud, improve our platform, and comply with legal obligations. Marketing messages are sent only where permitted, and you can opt out at any time.
Cookies & Similar Technologies
We use cookies and similar technologies to remember preferences, keep you signed in, analyze site performance, and show relevant offers. You can control cookies through your browser settings, though disabling them may affect site functionality.
Sharing Information
We do not sell your personal data. We may share information with trusted service providers (payment gateways, logistics partners, analytics, customer support tools) solely to deliver our services, and only under obligations to protect your data. We may disclose information if required by law or to protect our rights and users.
Security
We implement administrative, technical, and physical safeguards to protect your data. No method of transmission or storage is 100% secure, but we continuously improve our controls to reduce risk and respond to potential threats.
Your Choices & Rights
You may update account information, manage marketing preferences, or request access, correction, or deletion where applicable. To exercise these rights, contact Shadakala support through the channels on our Contact page.
Data Retention
We retain information as long as needed for the purposes stated above, to comply with legal requirements, or to resolve disputes. When data is no longer needed, we securely delete or anonymize it.
Policy Updates
We may revise this Privacy Policy periodically. Updates take effect upon posting. Continued use of Shadakala after changes constitutes acceptance of the updated policy.
Contact
For privacy questions or requests, please reach out to Shadakala support via the Contact page.